Refund policy
At Modeni, we want you to have a positive shopping experience. If you need to return an eligible item, please review the requirements below.
Return Eligibility
We accept eligible returns within 30 business days of delivery.
To be eligible for a return, the item must be returned in its original condition and include all applicable original tags, packaging, accessories, and other components provided with the order.
Return shipping costs are paid by the customer.
Items Not Eligible for Return
The following items and conditions are not eligible for return:
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Products that have been used, worn, washed, or damaged after delivery.
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Items with original tags, labels, or stickers removed.
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Products returned without their original packaging, box, wrapping, or protective materials.
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Items returned without accessories, manuals, free gifts, or other components included with the original purchase.
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Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
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Customized, personalized, or made-to-order products.
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Clearance or final-sale items, or items marked "Non-Returnable," unless they are defective, damaged, or incorrectly shipped.
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Gift cards and digital products.
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Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
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Items returned after the 30-business-day return period.
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Products returned with missing parts or components that were included at the time of delivery.
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Items returned without prior return authorization, where applicable.
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Claims where an uncut unboxing video clearly showing the product and the issue is not provided when required to verify the reported issue.
How to Request a Return
Before sending an item back, please contact Modeni using the contact information below to request return instructions and authorization where applicable.
Once your return request has been reviewed, you will receive the applicable instructions for returning the item.
Please do not send a return to an address other than the authorized return address provided by Modeni.
Return Address
Modeni
625 Atlantic Ave
Brooklyn, NY 11217
United States
Customers are responsible for the cost of return shipping.
Refunds
Once an eligible return has been received and reviewed, approved refunds are processed within 5–10 business days.
Refunds are issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with details of the issue.
An uncut unboxing video clearly showing the product and the issue may be required to verify the condition of the order and determine eligibility for a refund or other applicable resolution.
Contact Us
For questions about returns or refunds, please contact:
Modeni
625 Atlantic Ave
Brooklyn, NY 11217
United States
Email: support@modeni.shop
Phone: +1 518 872-8977
Email Support: Available 24/7